Can I Get Service?

The answer is: Probably. But there's a few things to check first before calling us.

1. First look at our coverage areas. Do you live within the shaded areas, just outside, or far away? If you live within the shaded areas, chances are real good you'll get service. If you live just outside, call us for a site survey. If you live very far from the shaded areas, you probably can't get our service unless you can physically see the tower we transmit from. We charge $20 to do a site survey, and won't charge you this if you can get service and join up.
2. Do you live within one mile of our transmitter? We use an amplifier on our systems, and if you live within one mile, you should get service just fine.
3. If you live more than one mile away, can you see the tower? If so, you'll get service. Remember, the view to the tower has to be clear and un-obstructed, so if trees are in the way, you'll need a mast to raise up the antenna, or, dust off the chainsaw!
4. Do you own a tower? If so, and it's above the trees, you should be able to get service.
5. It's sometimes necessary to "best guess" if you can get service. From street level, you may not be able to see the tower, but from up the block, and higher up, you can. Follow your roof line and see if it can see the tower.
6. Can you check from the roof? If so, and you can see the tower, you'll get service.
7. We can put up an antenna support to raise your antenna 5, 10 or 30 feet above your roof if necessary - will that do the trick?

Reasons Why You Might Not Get Service

Our maps have shaded areas where we believe our signal will reach. However, there are circumstances that will prevent you from getting service, and we're listing some of them here.

1. The number one reason some people can't get service is trees! If you live in a forest and can barely see your neighbor, you will not get service unless you own a very tall tower that's well above the trees.
2. If you are looking at the tower through trees, you'll need to trim them, especially the ones closest to your house.
3. If you can see the tower through trees in the winter, you'll lose service in the spring, summer and fall when the leaves return.
4. If you live on the backside of a hill from the tower, no service
5. If you live in a gulley, down in a hole or hollow, no service
6. If you can't see the tower, and are more than 1 mile out from it, probably no service, but we can check. Often you'll see it from your roof while you can't see it from the ground, but it needs to be checked.
7. Power lines. If you are looking at the tower through a tangle of high voltage power lines, you might not get service. Power lines create a dead zone, and you'll have to get above or below them for it to work. Normal street power lines on wooden poles aren't usually a problem; it's the main feed lines up on metal poles within a few hundred feet of your home that create a dead zone.
8. If you rent, please check with your landlord about whether it's OK to put a small hole through the wall for us to run our coax cable. It will be your responsibility if your landlord complains after we do the installation.

We Want Happy Customers

We say that because, with over 6 years of experience installing systems, we know that we sometimes have to walk away once we've determined that you can't get our signal. Putting a system in and hoping it will work only results in angry phone calls from you when it doesn't work, which we want to avoid.

We realize that some people can't get up on their roof to check, and we can do that for you, but only after you've read the above and have made a reasonable guess that you can get service.

Please don't waste our time and yours by telling us you "think" you can see our tower. Either you can or you can't, and if you can't and have no reasonable expectation that you can, then don't tell us you "think" you can. And if you aren't sure that the tower you can see is the one we transmit from, call us and we'll tell you if it is or isn't.

We charge a $20 Site Survey Fee = If we come out after you "think" you can see the tower, and there's no way you can, we'll charge you $20 for our time and gas. If you can see it, then there's no charge.

We put this page together so that you can pre-qualify yourself and get a good idea if you can get service. We don't want to waste our time and yours by coming out only to find you live in a forest at the bottom of a hollow on the backside of the hill where the sun never shines. Wishing it will happen, hoping for magic, and no amount of prayers will get signal to you under these circumstances. Thanks for your help by looking first for the tower, and then calling us!

If, after all else fails, you absolutely have to have our High Speed service, you might want to consider THIS