Oklahoma's BEST

 

Terms Of Payment

Please read this.
It explains our terms and conditions for payment
for our Internet Service.

 

  1. The fee for Wireless Internet service varies by Plan.  We have a rate chart on our High Speed Broadband Wireless page which gives full details.

  2. We must receive your payment in our office by the first business day of the month. That does not mean mailed to us on the first, it means it is in our hands by the first. We recommend you put it in the mail by the 22nd of the month because mail service can be slow. We send an invoice on the 12th of the month. You are paying for service in advance.

  3. You can come to our office to pay us. Call us at 918 652 4586 in advance. You can slide it under the door if we are not there, and any change due will be applied to your next bill.

  4. Payment is due on the first business day of the month, and if payment is not received by then, a $5.00 late fee applies. We send out our invoices with plenty of time to allow you to pay us, so please be sure your payment will arrive no later than the 1st.

  5. The $5.00 late fee will be added to your next month's invoice. If it is not paid, your account will be turned off on the first of the month at no penalty to HDR and not be turned back on until fully settled. There is no refund or credit for the time your account is turned off.

  6. Your account will be terminated if payment is not received by the 5th of the month. It will cost you $10.00 to have your account reconnected if it was terminated for non-payment, plus the monthly fee, plus the $5.00 late fee.

  7. We recognize that some of you may have special circumstances, such as getting paid on the 15th of the month, or another date. We can work with this provided you inform us in advance and we can change your billing date. We don't have a problem with an alternate billing date, but once it is set, it must remain that date and not just a fix because you are late. Since billing is based on the 1st of the month, you will also pay a prorated amount to the new date. You cannot request a date change in lieu of paying a late fee.

  8. Running this kind of business is terribly expensive. Our high speed data line providers do not offer a grace period to us. If you are consistently late in paying, HDR may, at its discretion, decline service to you. We purchase high speed data lines and service based on our paying customers, and cannot afford to carry those who are not carrying their load.

  9. Acceptable forms of payment are:

    • Cash - we do not recommend mailing cash. Change due will be applied to your next bill.
    • Check. There is a $25.00 bounced check fee.
    • e-Check. This must be done on a month to month basis. Authorization form may be required.
    • Money Order
    • Credit Card (Discover, MasterCard or Visa)  - OK, debit cards with Visa or MasterCard logos.
    • PayPal. Send to admin@onalot.com and include your name and invoice number so we can properly credit your account.

  10. Our hours of operation are 9 AM to 8 PM Monday - Friday and 9 AM - 12 Noon of Saturday. We are closed on Sunday. You can call us at 918 652 4586. Call for directions to our office if you are paying in person, and to make sure we will be there when you come by.

  11. Suspension of service. We do not suspend accounts with credit for time unused if you are going away on vacation or other reasons. This creates an accounting nightmare for us. You are paying for a month's worth of service whether you use it or not. However, if you inform us you want your account suspended, the account late and termination fees will not be charged. When you return, we will turn your account back on based on the first of that month.

  12. No refunds for unused time will be made for any reason, with this one exception: If you paid for 3 months, and close the account early, you will be charged for full and partial months used at the full monthly rate plus the billing fee.  Unused whole months will be refunded.

  13. HDR reserves the right to add or make changes at any time and with no prior notice to any and all of the above terms and conditions