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Please
read this.
It explains our terms and conditions for payment
for our Internet Service.
- The fee for Wireless Internet service varies from $33.00 to $42.00 per month. We have a rate chart on our High Speed Broadband Wireless page which gives full details.
- We must receive your payment in our
office by the first business day of
the month. That does not mean mailed
to us on the first, it means it is
in our hands by the first. We recommend
you put it in the mail by the 22nd
of the month because mail service can
be slow. We send an invoice on the
12th of the month. You are paying for service
in advance.
- You can come to our office to pay
us. Call us at 918 652 4586 in advance.
You can slide it under the door if
we are not there, and any change due
will be applied to your next bill.
- Payment
is due on the first business day of
the month, and if payment is not received
by then, a $5.00 late fee applies.
We send out our invoices with plenty of time to
allow you to pay us, so please be sure
your payment will arrive no later than
the 1st.
- The $5.00 late fee will be added
to your next month's invoice. If it
is not paid, your account will be turned
off on the first of the month at no
penalty to HDR and not be turned back
on until fully settled. There is no
refund or credit for the time your
account is turned off.
- Your account will be terminated
if payment is not received by the 5th
of the month. It will cost you $10.00
to have your account reconnected if
it was terminated for non-payment,
plus the monthly fee, plus the $5.00
late fee.
- We recognize that some of you may
have special circumstances, such as
getting paid on the 15th of the month,
or another date. We can work with this
provided you inform us in advance and
we can change your billing date. We
don't have a problem with an alternate
billing date, but once it is set, it
must remain that date and not just
a fix because you are late. Since billing
is based on the 1st of the month, you
will also pay a prorated amount to
the new date. You cannot request a
date change in lieu of paying a late
fee.
- Running this kind of business is
terribly expensive. Our high speed data line providers do not offer a grace period to us.
If you are consistently late in paying,
HDR may, at its discretion, decline
service to you. We purchase high speed data
lines and service based on our paying
customers, and cannot afford to carry
those who are not carrying their load.
- Acceptable forms of payment are:
- Cash - we do not recommend
mailing cash. Change due will
be applied to your next bill.
- Check. There is a $25.00 bounced check
fee.
- Money Order
- Credit Card - OK, debit cards
with Visa or MasterCard logos.
- PayPal. Send to admin@onalot.com and include your name and invoice number so we can properly credit your account.
- Our hours of operation are 9 AM to
8 PM Monday - Friday and 9 AM - 12 Noon of Saturday. We are closed on Sunday. You can call us at 918 652 4586.
Call for directions to our office if
you are paying in person, and to make
sure we will be there when you come
by.
- Payment drop-off location: In addition to our office and the mail, you can drop your payment off at:
Crystal Video
111 S. 4th St.
Okemah, OK 74859
Their hours of operation are Noon to 9PM, Monday - Saturday. They charge a fee of 50 cents, made payable to them separately, for this service.
- Suspension of service. We do not suspend accounts with credit for time
unused if you are going away on vacation
or other reasons. This creates an accounting
nightmare for us. You are paying for
a month's worth of service whether
you use it or not. However, if you
inform us you want your account suspended,
the account late and termination fees
will not be charged. When you return,
we will turn your account back on based
on the first of that month.
- No refunds for unused time will
be made for any reason, with this one
exception: If you paid for 3 months,
and close the account early, you will
be charged for full and partial months
used at the full monthly rate plus
the billing fee. Unused whole months will be refunded.
- HDR reserves the right to add or
make changes at any time and with no
prior notice to any and all of the
above terms and conditions
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